Store Policies

Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Xtreme Games LLC/xtremegamesonline.com (Xtreme Games”) relationship with you in relation to this website.

The term “Xtreme Games LLC” or “xtremegamesonline.com” or “Xtreme Games” or "us" or "we" refers to the owner of the website whose registered office is 911 Main Street, Antioch, IL 60002.

The term "you" refers to the user or viewer of our website.

The term “site” refers to Xtreme Games’s website

Company Policies 

Ordering Policy

Xtreme Games reserves the right to cancel any order outright or limit the quantity of part of an order at any time for any reason without prior notification. You will be immediately notified of the reasons your order was canceled, and any payment you made will be refunded immediately. 

Shipping Policy

In Store Pick up

For Local Customers, we offer in store pick-ups.

We need a minimum of 24 hours from when your order was placed to make sure it is pulled and available for pick up.  We do have a same day pick up option at additional cost. 

All orders made this way need to be picked up within 5 days, unless you contact us and receive a response agreeing to the delay.

Orders not picked up will be canceled, and charged a 20% restocking fee.

International Shipping
We always fill out customs forms truthfully, please do not ask to write a lower value or mark it as "gift".
We are not responsible for customs taxes, fees, charges or import duties, and they are not part of our shipping costs.

In cases of extreme weight or order value we may also require upgraded shipping services which the original shipping invoice does not reflect. All orders are subject to customer verification when our system determines incomplete or mismatched information. In such cases orders will be held until verification is complete or if no verification can be established the order will be cancelled and refunded.

Return Policy
You may return most new, unopened items sold and fulfilled by Xtreme Games within 30 days of delivery for a full refund minus a restocking fee.

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Your Privacy
Xtreme Games is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements

How does Xtreme Games LLC and xtremegamesonline.com protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Xtreme Games the information it collects to outside parties?
Xtreme Games does not sell, trade, or rent your personal information to companies not affiliated with us. Xtreme Games may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.  Xtreme Games may release account information when we believe, in good faith, that such release is reasonably necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect the rights, property or safety of Xtreme Games, our users, or others.

Your Consent
By using our Web site, you consent to the collection and use of this information by Xtreme Games. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.  Xtreme Games also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Xtreme Games has no control or influence over their policies. Please check the policies of each site you visit for specific information. Xtreme Games cannot be held liable for damage or misdoings of other sites linked or otherwise.

In Summary
Xtreme Games is committed to protecting your privacy. We use the information we collect on the site to make shopping at Xtreme Games as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.